Public Advisory from the Department of Registration and Citizenship

The Department of Registration and Citizenship in the Ministry of Border Control and Employment hereby advises that persons currently awaiting the receipt of a first time or renewal of a British Overseas Territories Citizen (BOTC) - Turks and Caicos Islands Passport should contact the Passport Office in Grand Turk, to verify and or update their contact details, in the event further information or supporting documents are required and for the purpose of notification on the arrival of their passports.


In recent months, the department has experienced higher than usual failed attempts to reach customers on the numbers provided on the submitted applications, which results in undue delays in the processing of applications and/or the collections of passport books.


The Passport Office can be reached on (649) 232-7533 during the working hours of 8:00 am to 4:30 pm Mondays to Thursdays, and 8:00 am to 4:00 pm on Fridays. The Passport Office is closed on weekends and public holidays.


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