THE MINISTRY OF BORDER CONTROL & EMPLOYMENT SERVICES HOSTS STAFF FORUMS
The Ministry of Border Control & Employment Services, hosted a series of Staff Forums under the theme “Making your Mark, Leaving a Legacy.”
The three half-day sessions which kicked off in Grand Turk on October 3rd, and were subsequently held in Providenciales on October 30th and 31st, saw some one hundred and eleven staff members enjoy powerful presentations on the topics of The Purpose, Role and Vision for the Civil Service, the Importance of Improving Customer Service Delivery and Skills and Integrity in the Public Service.
The discussions were led by respected leaders in the various fields and included, Her Excellency the Deputy Governor, Anya Williams, who spoke on; The Purpose, Role and Vision for the Civil Service, including the importance of training and development and the use of the Professional Development Fund to provide opportunities for upward mobility in the civil service. Ms. Blythe Clare and Mrs. Yolande Robinson presented on the topic of Customer Service and covered areas such as; interaction with customers; social conduct within and without the workplace; the importance of service before self and the impact of respect to all. While Hon. Lillian Missick, Dr. Beatrice Fulford and Mr. Jasmin Walkin, spoke on the topic of Integrity and shared their perspectives on the importance of respecting and adhering to the established policies, procedures and the rules of law; the negative impact that corruption can have on service delivery and the detriment to one’s self and the need to always operate with a spirit of integrity.
This extraordinary initiative, which was hailed by participants as being informative and by presenters as being commendable and timely, sought to; highlight the significance, value and connectivity of each employee's role to the success of the public service and to encourage the personal development and empowerment of staff while also inspiring higher staff morale, productivity, efficiency and excellence in customer service and service delivery.
The Forums were hosted by the management of the Ministry under the leadership of the Permanent Secretary Ms. Susan Malcolm, who in welcoming participants to the sessions commented; "The Ministry of Border Control and Employment is the nucleus of the Government and is the one ministry that each and every citizen, visitor or resident has to deal with at one stage or another." Mrs. Malcolm further reassured the staff noting; “You make up this Ministry and you play an important part in the lives of every person in this country. Your job is important.”
Her Excellency Anya Williams having participated in the exercise stated; “It was a pleasure to participate in the Ministry of Border Control and Employment Services Staff Forum which brought training and awareness to over 100 members of staff on the importance of their role in the civil service, the expectations required of them from a law enforcement, service delivery and customer service perspective, along with opportunities available to them and the importance of maintaining high standards of integrity in their respective roles.
“The Ministry of Border Control is one of our largest customer interface centers servicing thousands of clients each year at the airport, the customer service centers and also the detention center. Their task is not easy nor is it overlooked and we want to continue to motivate, to encourage and to assist them in improving the jobs that they do.”
The Forums will culminate with its fourth and final session for Heads of Departments and their Deputies on Wednesday December 14th, 2018 which will include presentations from a number of noteworthy speakers.