Ministry of Health and Ministry of Tourism respond to repatriation flight

Joint Press Release


Ministry of Health and Ministry of Tourism respond to repatriation flight


The health and safety of all residents remain the number one priority of the Turks & Caicos Islands government.


Since the closure of the national and international borders, the Ministry of Health and Ministry of Tourism have worked collaboratively to facilitate the repatriation of TCI residents who wished to return home. Protocols have been established and are known by stakeholders in the relevant agencies, airlines and departments which all have a role to play in the entry of these flights.


This process has seen the successful and safe repatriation of hundreds of returning residents from the UK, USA, Bahamas, Jamaica, and the Dominican Republic including students, minors, police recruits and others.


The current situation is regrettable for the inconvenience caused to the returning residents who were affected. Unfortunately, all of the established protocols which have been implemented to ensure the health, safety, and wellbeing of all of residents desirous of returning to the TCI, as well as all residents currently in country, were not adhered to.


The government is committed to ensuring that these residents are able to return, having completed all of the necessary requirements at the earliest possible opportunity. Any inconvenience caused is regrettable.


All persons who are eligible to return to the TCI are reminded to register with the Tourist Board by emailing travel@turksandcaicostourism and must provide the following information.

  • Your name
  • Number of persons in your party
  • Contact details
  • Country of departure










The General Public of Grand Turk, Salt Cay and South Caicos are hereby informed of the recent changes made within the Water Undertaking Department, which was passed at the House of Assembly on 22nd June 2020.


It was necessary for the government to increase the efficiency of the Water Undertaking office and establish a legal framework that would allow a more effective operation and service delivery.


Therefore, on the coming into effect of the Bill, the legislation will support the following:


(a) the functions and powers of the Director who shall be responsible for the management and administration of the Department;


(b) the powers to abstract water, to fix rates, fees   and   charges   to   collect   rates, fees   and charges, to require the installation of meters and to enter premises to provide services;


(c)  the ability of the Director to diminish, withhold, suspend stop, turn off or divert the supply of water when the Director thinks fit to conserve water or to repair the water undertaking;


(d)  the prohibition of customers from willfully injuring or fraudulently altering any meter and to prohibit customers from fraudulently connecting to the water undertaking;


(e)  the power to disconnect when customers are in arrears;


(f)   the Director to allow for the payment of large arrears by installment by agreement in writing, where large arrears owed are—

  • over $500 for residential customers; (ii) over $1000 for commercial customers.
  • to provide for a penalty of 5% where any bill remains unpaid;


(g)  the establishment of a Complaints Board to resolve disputes arising from a complaint between the Director and a customer.


Customers are also reminded that with effect from 1st July, 2020, the provision of free water services under the Government Stimulus Plans in response to Covid-19 will have expired and water supply will attract a charged in the normal manner.


As we continue to provide a more efficient services, we seek your cooperation in adherence to the provisions detailed in the Ordinance, and to make every effort to conserve water, where possible.


Please contact 649-338-3520 Water Undertaking Department for any inquiries you may have as the relates to the above changes.



Ministry of Health issues warning on hand sanitizers manufactured by Eskbiochem



Press release


Ministry of Health issues warning on hand sanitizers manufactured by Eskbiochem


The Ministry of Health, Agriculture, Sports and Human Services (MoHASHS), in response to an US Food and Drug Administration (FDA) advisory, is advising all local healthcare facilities, other local suppliers and the general public to discontinue the sale and/or use of any hand sanitizers manufactured by Eskbiochem SA de CV in Mexico. The advisory results from information gathered that there is a potential presence of methanol (wood alcohol) – a substance that can be toxic when absorbed through the skin or ingested – in these hand sanitizers.


The hand sanitizers in question have been identified below:

  • All-Clean Hand Sanitizer (NDC: 74589-002-01)
  • Esk Biochem Hand Sanitizer (NDC: 74589-007-01)
  • CleanCare NoGerm Advanced Hand Sanitizer 75% Alcohol (NDC: 74589-008-04)
  • Lavar 70 Gel Hand Sanitizer (NDC: 74589-006-01)
  • The Good Gel Antibacterial Gel Hand Sanitizer (NDC: 74589-010-10)
  • CleanCare NoGerm Advanced Hand Sanitizer 80% Alcohol (NDC: 74589-005-03)
  • CleanCare NoGerm Advanced Hand Sanitizer 75% Alcohol (NDC: 74589-009-01)
  • CleanCare NoGerm Advanced Hand Sanitizer 80% Alcohol (NDC: 74589-003-01)
  • Saniderm Advanced Hand Sanitizer (NDC: 74589-001-01)


Methanol is not an acceptable ingredient for hand sanitizers and should not be used due to its toxic effects. Therefore, consumers who have been exposed to hand sanitizers containing methanol should seek immediate treatment. Immediate treatment is vital to reverse potential toxic effects of methanol poisoning. Symptoms associated with methanol exposure/poisoning include nausea, vomiting, headache, blurred vision, permanent blindness, seizures, coma, permanent damage to the nervous system or death.


The MoHASHS therefore implores all local healthcare facilities and other local suppliers to:

  1. Stop supplying the brands listed above immediately.
  2. Notify your overseas suppliers.
  3. Quarantine all remaining stock(s) of the identified brands for disposal by the Environmental Health Department.


Additionally, the MoHASHS wishes to implore members of the public not to flush or pour these products down the drain and recommends that consumers dispose of them immediately in separately labelled containers. Persons may contact the Environmental Health Department at 338-2142 for more information on how best to dispose of these hand sanitizers.


The MoHASHS further reminds consumers to wash their hands often with soap and water for at least 20 seconds, especially:

  • after going to the bathroom
  • before eating
  • after coughing, sneezing, or blowing one’s nose.


If soap and water are not readily available, the MoHASHS recommends that consumers use an alcohol-based hand sanitizer that contains at least 60% ethanol or 70 % isopropyl alcohol.


The MoHASHS’ top priority is to ensure public health safety and will therefore continue to monitor this situation as investigations continue.


For further information, please contact the MoHASHS at 338-3072.



International Day Against Drug Abuse and Illicit Trafficking

Department of Mental Health & Substance Dependence

Ministry of Health, Agriculture and Human Services


Press Release


International Day Against Drug Abuse and Illicit Trafficking


The Turks and Caicos Islands joined the rest of the World on June 26, 2020 in observance of International Day Against Drug Abuse and Illicit Drug Trafficking”. The day which has been set aside by the United Nations, aims to bring awareness about drug abuse and highlight the severity in which illegal drug trafficking have negatively impacted the globe.


This year’s theme “health for justice, justice for health” is a timely one, as it seeks to emphasize the importance of utilizing a holistic approach which involves health, human rights, criminal justice system and social service agencies in forging effective responses to address the issues related to drug abuse and illicit drug trafficking. As the leading agency in the fight against drugs, the Department of Mental Health and Substance Dependence is committed in providing the necessary services needed for persons struggling with substance use disorders and in implementing operative policies and legislation that enforce the prohibition of drugs.


Our Islands may be small, nonetheless, we face similar challenges in combating drug abuse and illegal drugs as other regions in the Caribbean; and its effects on individuals, families, societies and Government is no less damaging. Whether it is drug related violence, health epidemic and mass incarceration due to drug related offenses, we have to work together in order to provide integrated solutions to this ever increasing problem. Therefore, in keeping with the theme, it is important that the agencies responsible for change work collaboratively in reducing the availability and use of drugs in these Islands.


The Department of Mental Health and Substance Dependence would like to also take this time to remind persons during this Covid-19 period that:


  • Smoking impairs lung function making it harder for the body to fight off coronavirus and other respiratory diseases.
  • If you know someone who is experiencing or recovering from a substance use disorder, reach out to them to see how they are and to remind them that they are loved.
  • Practice using positive coping skills to help decrease stress and anxiety levels during this difficult time.
  • If you or someone you know is struggling with substance use during this stressful time, contact the Department of Mental Health and Substance Dependence.


The following activities took place during the month of June to commemorate International Day against Drug Abuse and Illicit Trafficking:


  • Appearance on Health Matters radio program June 22
  • Drug Awareness Materials via the various media platforms
  • Continued educational presentations


For urgent assistance contact the Department of Mental Health and Substance Dependence Mental Health 24/7 hotline: (1649) 338-4357 or for more Information on Psychological Support visit our Facebook page at WWW.FACEBOOK.COM/TCIDMHSD or our Website at WWW.GOV.TC/DMHSD or via Email This email address is being protected from spambots. You need JavaScript enabled to view it.     



Youth Policy Revision Questionnaire

Youth Policy Revision Questionnaire


The Department of Youth Affairs is currently in the second stage of the revision of the National Youth Policy (2012).  This pertinent process involves hosting virtual focus groups, key informant interviews and an online questionnaire.


The revision of the National Youth Policy is integral in capturing current social issues that are affecting youth in TCI. The revised youth policy establishes a framework which promotes positive youth development, evidence-based programs, rights base, active citizenship and social inclusion among youth.


 The Department of Youth Affairs is asking persons ages 15-36 to participate in an online questionnaire. In addition, persons who are not of the age to participate in the questionnaire but are involved with youth development are free to write to the department on their top three issues affecting youth in TCI and solutions to these issues. Written Reponses can be submitted to:


Jasmine Thomas: This email address is being protected from spambots. You need JavaScript enabled to view it.

Nixon Dickenson: This email address is being protected from spambots. You need JavaScript enabled to view it.


Link to Survey:




Turks & Caicos Government

Office of the Governor

Office of the Deputy Governor