What you can expect from us:

Inquiries will be dealt with promptly, efficiently, and courteously and with the appropriate level of confidentiality.

The results of inspections, surveys, or examinations will be explained in a clear and concise manner.

Regular consultation with our customers giving due consideration to any feedback, which will be used to improve our services.

How can you help us to help you?

Providing properly completed application forms, supporting documentation and any other information needed to process applications.

Where possible, plan ahead and submit your applications well in advance of the due date.

Recognize that good customer service is predicated on mutual respect and open communication as we carry out our statutory duties.

Listening to you:

Provides a window to manage customer experience and satisfaction.

Fuels customer loyalty.

Optimizes service delivery.

Engenders mutual respect and open communication.