At the heart of the Land Registry’s business are our values, which underpin the approach to work, guide the delivery of services and directs the interaction with customers.

Efficiency

We will strive to get the right things done at the right time by continually challenging ourselves to achieve what we thought was not possible by continuously improving performance targets that will be monitored every month, while ensuring high standards of professionalism.

Respect

We value trust, honesty and integrity. We are sincere in listening, understanding and responding to our customers and to each other. We will be responsive to our users’ individual needs. By valuing the contribution of our staff and by involving them in the decision making process.

Teamwork

We recognize that teamwork is an essential ingredient of our service delivery to ensure a supportive work environment. We intend to achieve our goals by working as one Team, each contributing to create a product that is of the highest quality.

Making a Difference

By working together for our customers as one Land Registry team. We will work across boundaries and know how we each contribute to business growth. We understand and value the contribution of others.

Outward Looking

By sharing our best practice with other government departments and by implementing and developing, to our own needs, successful strategies from other government departments.

Forward Thinking

Innovation and change are a way of life. We are passionate in our pursuit of new ideas to meet customers’ needs, wherever we find them. We shape our future by identifying and planning for the challenges ahead, embracing risk and disruption using them to allow us to grow