Service Standards

The Land Registry has service standards that we strive to adhere to so that we can deliver excellent customer service in a timely manner. These are:

  • To complete 80% of all applications within 7 days of receipt
  • To complete 98.5% of applications free from error
  • To complete 98% of certified copy applications with 48 hours of receipt
  • To respond to letters within 5 working days
  • To answer telephone calls in a timely and professional manner and we will aim to deal with your enquiry immediately. If we cannot do this, we will contact you within 48 hours with a reply or inform you of progress in the matter.
  • To fully consider any suggestion for how we may improve our service and to learn from any complaint that we may receive

These standards underpin the commitment to delivering an excellent level of customer service to the public.