A delegation from the Attorney Generals Chambers Lands Division returned from a study tour where they observed the modern integrated Land Registry, Cadastre and Estate Management systems of the National Land Agency (NLA), Jamaica on Thursday, 30^th April 2015.

Turks & Caicos Islands (TCI), with its fully registered and digitised cadastre of land, was among the leaders in the region in Land Registration and Mapping. However, over the past two decades, TCI has not made much progression from its digitised base layers.

The next step for TCI is the implementation of an integrated web-based system for land administration, which would lead to a more efficient service for conveyancing and better land management. This would allow for e-conveyancing, electronic document tracking, digital access to property sales data, automated lease management, among other thing.

Members of the TCI team included Commissioner of Lands, Tatum Clerveaux, James Fritz and Gervin Simmons, Director (acting) and Assistant Director (acting) of the Survey & Mapping Department respectively, Naomi Been and Ketietta Simpson, Assistant Registrar and Registry Clerk of the Land Registry respectively, and Shaaban Hoza, Chief Valuation Officer, Valuation Department.

Leading the delegation Mrs. Clerveaux stated; “The NLA study tour is part of the Lands Division’s initiative to examine a range of IT solutions available to improve land administration and management in the TCI, due to the similarities in the organisational structure, practices and procedures, and advances made in automated land administration.

“The NLA was selected as one of two jurisdictions that the Lands Division will explore the IT options available for improving property registration and their potential impact on existing registration policies and procedures; as well as to identify an appropriate solution for the local context. Our team will visit Cayman or Bermuda this year to observe their operation.”

Mr. Simmons added; “We were provided with the unique opportunity to engage in an educational work exchange, interact with Jamaican colleagues and understand how the Divisions of the NLA interface through a firsthand look at the Land Registry, Parcel Data Management and Estate Management systems currently in place. “

The Turks and Caicos Islands Land Registry is pleased to announce that as of Monday, March 2, 2015 it will be providing support for its clients through the implementation of its new ‘Help Desk’ service.

The ‘Help Desk’ is a customer service initiative using a dedicated telephone number and email address. Clients may now call and/or send emails in order to receive information and documentation related to the Land Registry’s services and procedures expeditiously, the from experienced and knowledgeable team members at the Land Registry. Clients will also be able to obtain information on the status of their application or other matter that they may have with the Land Registry.

The implementation of the Help Desk is in line with the Land Registry’s overarching mission to strive for continuous improvement in quality, efficiency and meeting customer needs.

Registrar of Lands, Brandie Anderson indicated that, ‘the implementation of the help desk will increase efficiency, improve customer satisfaction as well as communications with our customers and provide faster responses to people who need assistance and updates on their matters.’

The Land Registry’s Help Desk may be contacted directly via telephone at (649)338-2359 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

About the Land Registry

The Land Registry is located in Grand Turk and provides a legal land transfer process and a central system where details of ownership, title, mortgages and other interests in property are recorded in a public register.

The Main Services provided by the Land Registry are:

• The registration of land transactions
• The arbitration of land and boundary disputes
• The Collection of stamp duty, processing registration and other land transaction fees/charges
• The Custody, maintenance and the updating of the register

The Land Registry was established in 1968, it forms part of the Lands Division and is under the auspices of the Attorney General’s Chambers.

It has service standards so that it can deliver excellent customer service in a timely manner. These are:-

• To complete 80% of all applications within 7 days of receipt
• To complete 98.5% of applications free from error
• To complete 98% of certified copy applications with 48 hours of receipt
• To respond to letters within 5 working days
• To answer telephone calls in a timely and professional manner and we will aim to deal with your enquiry immediately. If we cannot do this, we will contact you within 48 hours with a reply or inform you of progress in the matter.
• To fully consider any suggestion for how we may improve our service and to learn from any complaint that we may receive

The Turks & Caicos Islands Land Registry has launched its electronic Customer Service Satisfaction Survey.

Registrar of Lands, Brandie Anderson stated; “The Land Registry’s vision is to put the customer, quality and innovation at the heart of its services. This customer service survey is a tool being employed to obtain feedback from customers so that steps can be taken to incorporate their suggestions and comments in improving business.

“In any organization, there is always steps that can be taken to improve the service standards and image. We are anxious to see the Land Registry improve to meet customer expectations. The clients who use the services of the Registry can provide invaluable information as to how the Registry can evolve to meet their needs.”

Land Registry has high expectations of the effect that the Survey will have on its practices.

Lands Division and Commissioner of Lands, Tatum Clerveaux added; “The Survey is being undertaken in line with the mission of the Lands Division, which is to strive for continuous improvement in quality, efficiency and meeting customer’s needs.

‘The whole purpose of the Customer Service Satisfaction Survey is to assist with our internal assessment of how the Land Registry is performing. We know the Land Registry is meeting and surpassing its set targets, but we also need to know how its customers feel about the service delivery.”

She continued; “In 2008, a Special Audit of the land Registry showed that there was need for significant improvement in the Land Registry. Since that time, and in line with the report’s recommendations, we have implemented many different procedures and processes, including training for the Land Registry staff, to improve the operations of the Land Registry and the service we deliver to our customers. Within the Land Registry itself we have seen a marked improvement in our procedures and registration turnaround time. The aim of the Customer Service Satisfaction Survey is to find out directly from our customers whether the improvements that we have noticed have been benefitting them.”

The survey has been made available on Google Drive and may be accessed online by visiting the webpage at:

TCIG Land Registry Customer Service Survey

The Survey will also be made available to walk-in clients at the Land Registry office at Government Compound on Grand Turk, and the Lands Division office on Leeward Highway in Butterfield Square on Providenciales. The period of the Survey will run until February 28, 2015.