The Turks and Caicos Islands Land Registry is pleased to announce that as of Monday, March 2, 2015 it will be providing support for its clients through the implementation of its new ‘Help Desk’ service.
The ‘Help Desk’ is a customer service initiative using a dedicated telephone number and email address. Clients may now call and/or send emails in order to receive information and documentation related to the Land Registry’s services and procedures expeditiously, the from experienced and knowledgeable team members at the Land Registry. Clients will also be able to obtain information on the status of their application or other matter that they may have with the Land Registry.
The implementation of the Help Desk is in line with the Land Registry’s overarching mission to strive for continuous improvement in quality, efficiency and meeting customer needs.
Registrar of Lands, Brandie Anderson indicated that, ‘the implementation of the help desk will increase efficiency, improve customer satisfaction as well as communications with our customers and provide faster responses to people who need assistance and updates on their matters.’
The Land Registry’s Help Desk may be contacted directly via telephone at (649)338-2359 or via email at
About the Land Registry
The Land Registry is located in Grand Turk and provides a legal land transfer process and a central system where details of ownership, title, mortgages and other interests in property are recorded in a public register.
The Main Services provided by the Land Registry are:
- The registration of land transactions
- The arbitration of land and boundary disputes
- The Collection of stamp duty, processing registration and other land transaction fees/charges
- The Custody, maintenance and the updating of the register
The Land Registry was established in 1968, it forms part of the Lands Division and is under the auspices of the Attorney General’s Chambers.
It has service standards so that it can deliver excellent customer service in a timely manner. These are:-
- To complete 80% of all applications within 7 days of receipt
- To complete 98.5% of applications free from error
- To complete 98% of certified copy applications with 48 hours of receipt
- To respond to letters within 5 working days
- To answer telephone calls in a timely and professional manner and we will aim to deal with your enquiry immediately. If we cannot do this, we will contact you within 48 hours with a reply or inform you of progress in the matter.
- To fully consider any suggestion for how we may improve our service and to learn from any complaint that we may receive
