The Turks & Caicos Islands Land Registry has launched its electronic Customer Service Satisfaction Survey.
Registrar of Lands, Brandie Anderson stated; “The Land Registry’s vision is to put the customer, quality and innovation at the heart of its services. This customer service survey is a tool being employed to obtain feedback from customers so that steps can be taken to incorporate their suggestions and comments in improving business.
“In any organization, there is always steps that can be taken to improve the service standards and image. We are anxious to see the Land Registry improve to meet customer expectations. The clients who use the services of the Registry can provide invaluable information as to how the Registry can evolve to meet their needs.”
Land Registry has high expectations of the effect that the Survey will have on its practices.
Lands Division and Commissioner of Lands, Tatum Clerveaux added; “The Survey is being undertaken in line with the mission of the Lands Division, which is to strive for continuous improvement in quality, efficiency and meeting customer’s needs.
‘The whole purpose of the Customer Service Satisfaction Survey is to assist with our internal assessment of how the Land Registry is performing. We know the Land Registry is meeting and surpassing its set targets, but we also need to know how its customers feel about the service delivery.”
She continued; “In 2008, a Special Audit of the land Registry showed that there was need for significant improvement in the Land Registry. Since that time, and in line with the report’s recommendations, we have implemented many different procedures and processes, including training for the Land Registry staff, to improve the operations of the Land Registry and the service we deliver to our customers. Within the Land Registry itself we have seen a marked improvement in our procedures and registration turnaround time. The aim of the Customer Service Satisfaction Survey is to find out directly from our customers whether the improvements that we have noticed have been benefitting them.”
The survey has been made available on Google Drive and may be accessed online by visiting the webpage at:
TCIG Land Registry Customer Service Survey
The Survey will also be made available to walk-in clients at the Land Registry office at Government Compound on Grand Turk, and the Lands Division office on Leeward Highway in Butterfield Square on Providenciales. The period of the Survey will run until February 28, 2015.
